Password Reset
What is Password Reset?
Definition
A password reset is the process of creating a new password when the original one cannot be used. It matters because it allows users to regain secure access to an account without exposing the old password.
Frayer Model Overview
Characteristics
Used when a password is forgotten, expired, or compromised
Replaces the old password with a new one
Requires identity verification before completion
Often time-limited for security reasons
Usually managed by an online system, not manually by staff
Examples
Using “Forgot password” on a college portal
Receiving a password reset link by email
Entering a verification code before resetting
Creating a new password after failed sign-ins
Resetting a password to regain account access
Non-Examples
Changing a password while already signed in
Entering a password during normal login
Using MFA or a verification code by itself
Contacting support without completing a reset
Writing down or reusing an old password